The manager of the satellite post office didn’t seem very happy as she said that she had done all that she could.Ī few minutes later, however, I got a call back from the manager at the satellite post office. I called the satellite post office to let them know that someone from USPS would be working with them to find my package, as they were the ones who had originally accepted it. “Someone from the post office will contact you within 48 hours, after they’ve worked with the satellite post office to find out where your package is.” That is why they do business with your company.īecause I don’t believe in “I can’t”, I pressed the USPS representative a little further and she opened a ticket to look into the disappearance of my package. Whether you are shipping packages, processing financial transactions, or repairing cars, your customers expect you to be able to fulfill their wants and needs. Now let me tell you, what customers DO NOT want to hear is “I can’t”. We can’t do anything if your package doesn’t get delivered and you don’t have your receipt with the tracking number.” We don’t keep records of who sent the package or destinations. We can’t do anything to help you.” She did, however, give me the number to call the US Postal Service to have the package tracked directly.Īfter navigating my way through the tricky USPS phone tree – unless you have a tracking number for the package you can’t talk with a representative – the agent confirmed what the recording stated: “Unless you have your tracking number, printed on your receipt, we can’t help you. The manager confirmed it, “We can’t reprint any USPS receipts. “No problem”, I thought to myself, “I’ll just go over to the satellite post office and ask them to reprint the receipt for me.” When I got to the satellite post office, located in a local pharmacy, the clerk told me that it was impossible to reprint receipts for postal items. When I asked my husband for the receipt with the tracking number, he had to admit that he had misplaced it. On Friday, I checked with my friends, and yes, you guessed it, the package hadn’t been delivered. The package was sent Priority Mail and was scheduled to arrive on Thursday – two days before the happy couple’s wedding day.

Well, actually my husband mailed the package as I was traveling.

A few weeks ago, I mailed a wedding present to some friends.

Usps track certified mail receipt